--- title: Unlock a Property description: If we have been unable to verify an address, it will appear as a locked property. Locked properties will not receive updates from VMC. These 3 easy steps will show you how to unlock a property. --- [Skip to content](https://support.viewmychain.com/unlock-a-property#main-content) [![VMC logo.svg\]](https://support.viewmychain.com/hubfs/VMC%20logo.svg)](https://viewmychain.com/?hsLang=en) - [For Consumers](https://viewmychain.com/moveme) - [For Estate Agents](https://viewmychain.com/estate-agents/) - [About Us](https://viewmychain.com/about-us/) - [Blog](https://blog.viewmychain.com/) - [Contact Us](https://viewmychain.com/contact-us/) Open main navigation Close main navigation - [For Consumers](https://viewmychain.com/moveme) - [For Estate Agents](https://viewmychain.com/estate-agents/) - [About Us](https://viewmychain.com/about-us/) - [Blog](https://blog.viewmychain.com/) - [Contact Us](https://viewmychain.com/contact-us/) - - [Create a support ticket](https://support.viewmychain.com/kb-tickets/new) [Create a support ticket](https://support.viewmychain.com/kb-tickets/new?hsLang=en) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://support.viewmychain.com/?hsLang=en) 2. [Estate Agents](https://support.viewmychain.com/estate-agents?hsLang=en) 3. [How To](https://support.viewmychain.com/estate-agents?hsLang=en#how-to) # Unlock a Property ## If we have been unable to verify an address, it will appear as a locked property. Locked properties will not receive updates from VMC. These 3 easy steps will show you how to unlock a property. Every property has a Unique Property Reference Number (UPRN), each property address in ViewMyChain must match the exact address registered with Ordinance Survey. If not, it will show as a ‘locked property’. ### Identify a ‘Locked Property’ You can identify a ‘Locked property’ by the padlock icon. ![](https://support.viewmychain.com/hs-fs/hubfs/image-png-Jul-15-2024-07-53-45-1792-AM.png?width=688&height=190&name=image-png-Jul-15-2024-07-53-45-1792-AM.png) ### Unlocking the Property 1\. Select the property that you wish to unlock. ![](https://support.viewmychain.com/hs-fs/hubfs/image-png-Jul-15-2024-07-56-27-5732-AM.png?width=688&height=56&name=image-png-Jul-15-2024-07-56-27-5732-AM.png) 2\. Choose the address that best matches your property from the drop-down list. Locked Properties ![](https://support.viewmychain.com/hs-fs/hubfs/image-png-Jul-15-2024-07-56-36-3128-AM.png?width=688&height=287&name=image-png-Jul-15-2024-07-56-36-3128-AM.png) 3\. Select ‘Verify’ and this will unlock the property. Any chain information or milestone updates will update overnight and be available to view the following morning. ![](https://support.viewmychain.com/hs-fs/hubfs/image-png-Jul-15-2024-07-56-52-6676-AM.png?width=688&height=249&name=image-png-Jul-15-2024-07-56-52-6676-AM.png) - [Estate Agents](https://support.viewmychain.com/estate-agents?hsLang=en#main-content) - [Training Content](https://support.viewmychain.com/estate-agents?hsLang=en#training-content) - [Key Features](https://support.viewmychain.com/estate-agents?hsLang=en#key-features) - [How To](https://support.viewmychain.com/estate-agents?hsLang=en#how-to) - [MoveMe](https://support.viewmychain.com/estate-agents?hsLang=en#moveme) - [Probate](https://support.viewmychain.com/estate-agents?hsLang=en#probate) - [Conveyancers](https://support.viewmychain.com/conveyancers?hsLang=en#main-content) - [Getting Started](https://support.viewmychain.com/conveyancers?hsLang=en#getting-started) - [VMC Key Features](https://support.viewmychain.com/conveyancers?hsLang=en#vmc-key-features) - [How to](https://support.viewmychain.com/conveyancers?hsLang=en#how-to) - [Seller or Buyer](https://support.viewmychain.com/seller-or-buyer?hsLang=en#main-content) - [Getting Started](https://support.viewmychain.com/seller-or-buyer?hsLang=en#getting-started) - [Key Features](https://support.viewmychain.com/seller-or-buyer?hsLang=en#key-features) - [How to](https://support.viewmychain.com/seller-or-buyer?hsLang=en#how-to) - [Reapit Integration](https://support.viewmychain.com/reapit-integration?hsLang=en#main-content) - [Getting Started](https://support.viewmychain.com/reapit-integration?hsLang=en#getting-started) - [Training Content](https://support.viewmychain.com/reapit-integration?hsLang=en#training-content) - [Key Features](https://support.viewmychain.com/reapit-integration?hsLang=en#key-features) - [How To](https://support.viewmychain.com/reapit-integration?hsLang=en#how-to) - [MoveMe](https://support.viewmychain.com/reapit-integration?hsLang=en#moveme) - [Probate](https://support.viewmychain.com/reapit-integration?hsLang=en#probate) - [Alto Integration](https://support.viewmychain.com/alto-integration?hsLang=en#main-content) - [Training Content](https://support.viewmychain.com/alto-integration?hsLang=en#training-content) - [VMC Key Features](https://support.viewmychain.com/alto-integration?hsLang=en#vmc-key-features) - [How To](https://support.viewmychain.com/alto-integration?hsLang=en#how-to) - [MoveMe](https://support.viewmychain.com/alto-integration?hsLang=en#moveme) - [Probate](https://support.viewmychain.com/alto-integration?hsLang=en#probate) - [Release Notes](https://support.viewmychain.com/release-notes?hsLang=en#main-content) - [WebApp - Release Notes](https://support.viewmychain.com/release-notes?hsLang=en#webapp-release-notes) - [Reapit - Release Notes](https://support.viewmychain.com/release-notes?hsLang=en#reapit-release-notes) - [Alto - Release Notes](https://support.viewmychain.com/release-notes?hsLang=en#alto-release-notes) - [VMC for Conveyancers - Release Notes](https://support.viewmychain.com/release-notes?hsLang=en#vmc-for-conveyancers-release-notes) - [VMC for Consumers - Release Notes](https://support.viewmychain.com/release-notes?hsLang=en#vmc-for-consumers-release-notes) [![Picture3-Sep-19-2024-11-42-49-4540-AM-1](https://support.viewmychain.com/hs-fs/hubfs/Picture3-Sep-19-2024-11-42-49-4540-AM-1.png?width=265&height=148&name=Picture3-Sep-19-2024-11-42-49-4540-AM-1.png "Picture3-Sep-19-2024-11-42-49-4540-AM-1")](https://viewmychain.com/?hsLang=en) 8 Whittle Court, Knowlhill, Milton Keynes, MK5 8FT © 2025 View My Chain Ltd. | All rights reserved. | Patent pending: UK Application No. 1615855.2